PRIVACY POLICY.
Your privacy matters. Your trust is our responsibility.
Rough & Smooth respects your privacy and is committed to handling personal information responsibly, transparently, and in accordance with applicable privacy and data protection laws.
This Privacy Policy explains how personal information is collected, used, shared, stored, and protected when you visit www.roughandsmooth.co, communicate with us, or interact with our online store.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Name, email address, and telephone number.
Billing and shipping addresses.
Order details, purchase history, and transaction records.
Information provided through customer inquiries or contact forms.
Marketing subscription preferences.
Device information, IP addresses, browser details, and website usage data.
Payment-related transaction details made available through our payment providers.
We aim to collect only the information reasonably necessary to provide our services, maintain our website, and fulfill legitimate business and legal responsibilities.
How We Use Your Information
Personal information may be used to:
Process and fulfill customer orders.
Communicate order confirmations and delivery updates.
Respond to customer inquiries.
Administer customer service requests.
Maintain website functionality and improve customer experience.
Detect fraud, unauthorized transactions, and security threats.
Send promotional communications when legally permitted.
Maintain records required for tax, accounting, and legal compliance.
Where applicable law requires consent or another specific legal basis for processing, we will follow those requirements.
How We Share Your Information
Rough & Smooth may share personal information with trusted service providers when necessary for legitimate business operations.
These may include:
Squarespace, our website and e-commerce platform.
Payment processing providers.
Shipping and fulfillment partners.
Website hosting and technical service providers.
Customer communication and email marketing services.
Analytics providers, where enabled.
We do not sell or rent customer contact lists to third parties for their independent marketing purposes.
We may disclose information when required by law or when necessary to protect legal rights, investigate fraud, or respond to lawful requests.
Any additional disclosures or data-sharing choices required by applicable law will be provided to affected customers.
Payment Information
Payments made through our website are handled by the payment processing services integrated with our online store.
Payment providers process payment information according to their applicable security practices, privacy notices, and legal obligations.
Customers should never send complete payment card numbers or sensitive payment credentials through ordinary customer service emails.
Cookies & Website Analytics
Our website may use cookies and similar technologies to maintain essential functionality, support shopping carts, remember preferences, protect website security, and understand how visitors interact with our store.
Depending on the features enabled, cookies may also support analytics or advertising.
Where required by law, we will provide appropriate cookie notices, consent options, and mechanisms for managing nonessential tracking.
Visitors may also manage certain cookie settings through their browsers, although disabling essential cookies may affect website functionality.
Marketing Communications
Customers may choose to receive news about Rough & Smooth collections, product launches, promotions, and other brand updates.
Marketing communications will be sent only as permitted by applicable law.
Customers can unsubscribe from promotional emails using the unsubscribe instructions included in those messages.
Unsubscribing from marketing does not prevent necessary transactional communications concerning existing purchases or customer service requests.
Customer Privacy Rights
Depending on the laws applicable to their personal information, customers may have the right to:
Request access to personal information.
Request correction of inaccurate information.
Request deletion of eligible information.
Withdraw consent where applicable.
Object to or restrict certain data processing.
Opt out of certain data uses where legally provided.
Request a copy of certain personal information.
Submit complaints to an appropriate privacy or consumer protection authority.
Some requests may be subject to lawful exceptions, including fraud prevention, financial recordkeeping, and other legal obligations.
Privacy requests can be submitted to info@roughandsmooth.co.
We will review requests, take appropriate steps to verify identity where necessary, and respond within applicable legal deadlines.
Information Security
Rough & Smooth recognizes the importance of protecting customer information.
We are committed to maintaining reasonable administrative, technical, and physical safeguards appropriate to the personal information we handle.
Our security practices are intended to reduce risks involving unauthorized access, disclosure, alteration, misuse, or loss.
No internet-based service can guarantee absolute security.
Where a security incident triggers legal notification obligations, Rough & Smooth will provide the notifications required by applicable law.
Information Retention
We retain personal information only for as long as reasonably necessary for legitimate business purposes and applicable legal obligations.
These purposes may include maintaining transaction records, providing customer service, handling disputes, preventing fraud, and satisfying tax or accounting requirements.
When information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable requirements.
Children's Privacy
Our website is intended for a general shopping audience and is not directed toward children under 13.
We do not knowingly collect personal information from children under 13 in violation of applicable law.
If we become aware that information was collected improperly from a child, we will take appropriate steps to address the situation.
International Customers & Data Transfers
Rough & Smooth is based in Brooklyn, New York, United States, and may serve customers internationally.
Personal information may be processed in the United States or other countries where our service providers operate.
Privacy protections may differ between jurisdictions.
Where international data protection laws apply, we will follow the relevant requirements, including applicable rules governing lawful processing, international data transfers, and individual privacy rights.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, operations, service providers, or legal obligations.
Updated versions will be published on this page. Material changes will be communicated through additional notice or consent where required by law.
Changes will not remove privacy rights protected by applicable law.
Contact Information
For privacy questions, requests, or concerns, please contact:
Rough & Smooth
Brooklyn, New York, United States
Email: info@roughandsmooth.co
Website: www.roughandsmooth.co
We take customer privacy seriously and are committed to addressing privacy concerns responsibly and respectfully.