TERMS & CONDITIONS.
Clear expectations. Fair practices. A better shopping experience.
These Terms & Conditions govern the use of www.roughandsmooth.co and purchases made through the Rough & Smooth online store.
By accessing our website or placing an order, you agree to these terms to the extent permitted by applicable law.
Rough & Smooth is an apparel brand based in Brooklyn, New York, committed to transparent business practices, responsible operations, and respect for consumer rights.
Products & Descriptions
We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, materials, and prices are accurate and up to date.
Product colors may appear slightly different depending on individual screen settings and display technology.
Customers are encouraged to review product descriptions, sizing guides, and other relevant information before completing a purchase.
All products are subject to availability. Rough & Smooth reserves the right to modify or discontinue products and collections, subject to existing customer orders and applicable law.
If a material product description error affects an order, we will address the issue in accordance with applicable consumer protection requirements.
Pricing & Payments
Unless otherwise stated, all prices are displayed in United States dollars (USD).
Applicable taxes, fees, and other charges will be disclosed before a purchase is completed.
Customers must use an accepted payment method available through our secure checkout process.
We reserve the right to correct genuine pricing errors and address affected orders where legally permissible.
If an order is canceled after payment has been collected, an appropriate refund will be issued.
Rough & Smooth does not intentionally impose hidden or undisclosed charges.
Order Acceptance & Cancellation
Submitting an order constitutes an offer to purchase the selected merchandise.
An automated order confirmation acknowledges receipt of an order but does not necessarily constitute final acceptance.
Rough & Smooth may decline or cancel orders for legitimate reasons, including unavailable inventory, unsuccessful payment authorization, suspected fraud, or genuine pricing errors, where permitted by law.
Customers will be notified of affected orders and provided with any refund required by applicable law.
Nothing in this section restricts legally protected cancellation rights.
Shipping, Returns & Refunds
Shipping arrangements, delivery information, return eligibility, merchandise inspections, refunds, and exchanges are governed by our separate Shipping & Returns Policy.
Customers are encouraged to review that policy before placing an order.
Our published policies do not override consumer rights that cannot legally be waived.
Customer Responsibilities
Customers agree to provide accurate and complete information when placing orders or communicating with our customer service team.
Users must not:
Submit fraudulent or intentionally misleading information.
Use payment information without authorization.
Impersonate another individual or business.
Attempt unauthorized access to website systems or customer information.
Introduce malicious software or interfere with website security.
Use the website for unlawful or fraudulent activities.
Rough & Smooth reserves the right to take reasonable, lawful measures to prevent fraud, protect customers, and maintain website security.
Intellectual Property & Brand Protection
The Rough & Smooth name, lion logo, original apparel designs, photographs, artwork, graphics, written content, and other proprietary materials are protected by applicable intellectual property laws to the extent that Rough & Smooth owns or holds rights to them.
Unauthorized commercial reproduction, distribution, modification, or use of protected brand materials is prohibited.
Nothing in these Terms & Conditions grants visitors ownership of Rough & Smooth intellectual property.
Lawful personal use, commentary, and other activities permitted under applicable intellectual property laws remain unaffected.
Third-Party Websites & Services
Our website may contain links to third-party websites or use independent providers for certain business functions.
External websites may operate under their own terms and policies.
Rough & Smooth does not control independently operated websites and is not responsible for their independent content or practices, except where applicable law provides otherwise.
Nothing in this section eliminates any legal responsibility Rough & Smooth may have for its own transactions, services, or conduct.
Privacy & Personal Information
Rough & Smooth respects customer privacy and recognizes the importance of responsible personal information handling.
Our separate Privacy Policy explains our information practices and the rights available to customers under applicable privacy laws.
We encourage all visitors to review that policy.
Website Availability & Accuracy
We strive to maintain a reliable, accurate, and accessible online shopping experience.
However, temporary interruptions, maintenance, technical difficulties, or service disruptions may occasionally occur.
Rough & Smooth may update website features, information, and functionality as reasonably necessary.
Any limitations concerning website availability apply only to the extent permitted by applicable law.
Liability & Legal Protections
To the extent permitted by applicable law, Rough & Smooth is not responsible for losses arising solely from circumstances beyond its reasonable control.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded.
This includes applicable protections relating to fraud, unlawful conduct, product liability, consumer transactions, and other nonwaivable legal rights.
We do not require customers to surrender statutory consumer protections as a condition of making a purchase.
Consumer Rights & Legal Compliance
Rough & Smooth is committed to respecting applicable United States federal laws, New York State consumer protection laws, and other legal requirements relevant to our business operations.
International customers may have additional mandatory consumer protections under the laws applicable to their transactions.
Nothing in these Terms & Conditions is intended to waive, diminish, or override rights that cannot legally be restricted.
Customers retain access to courts, regulatory agencies, and other remedies available under applicable law.
Governing Law
Rough & Smooth operates from Brooklyn, New York, United States.
These Terms & Conditions are governed by the laws of the State of New York, except where applicable law requires otherwise.
This provision does not deprive customers of mandatory protections or remedies available under applicable consumer laws.
Changes to These Terms
Rough & Smooth may revise these Terms & Conditions to reflect changes in business operations, website functionality, or legal requirements.
Updated terms will be published on our website with a revised effective date.
Changes will not retroactively eliminate legal rights customers have already acquired.
Additional notice or consent will be provided where required by applicable law.
Contact Information
For questions or concerns regarding these Terms & Conditions, please contact:
Rough & Smooth
Brooklyn, New York, United States
Email: info@roughandsmooth.co
Website: www.roughandsmooth.co
Rough & Smooth is committed to conducting business with transparency, professionalism, and respect for every customer.